Service and Parts Advisor

Campers Inn RV•Moncks Corner, SC

About The Position

Campers Inn RV is hiring a Service and Parts Advisor to work with customers to schedule service work, communicate additional service needs, and ensure the correct parts and accessories are in stock. The role identifies RV problems based on customers’ descriptions, explains warranty and service contract coverage, prepares repair orders and estimates, and keeps customers informed about service progress. It also supports sales staff with accessories and manages incoming parts and inventory. This is a safety-sensitive position.

Requirements

High school diploma or equivalent.
Excellent oral and written communication skills and interpersonal skills.
Ability to work flexible hours as required, including evenings and weekends.
Ability to multitask in a fast-paced environment.
Reliable, with a strong work ethic and commitment to superior customer service.
Ability to work independently and as part of a team, with minimal supervision.
Ability to use a computer and other office equipment; proficiency with MS Office.
Knowledge of or ability to learn company applications, including Motility Systems2K, and other applicable software.
Ability to safely handle solvents and chemicals.
Ability to move RVs of various sizes.
Ability to perform physical tasks involving adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending.
Ability to stand for long periods, reach above shoulders, and lift at least 50 pounds.

Nice To Haves

A minimum of one year of RV service experience is preferred.

Responsibilities

Identify RV problems and services by listening to customers’ descriptions of symptoms.
Assist sales staff in providing accessories.
Verify warranty and service contract coverage by examining records and explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor, and calculating customer payments, including deductibles.
Prepare repair orders and dispatch incoming parts to technicians.
Handle customer complaints and maintain high customer satisfaction standards.
Check periodically on vehicle service progress and contact customers with status updates as needed.
Take daily cycle counts and track parts inventory.
Receive all incoming parts.

Benefits

Ongoing career development opportunities, including specialized job training, certifications, and professional development.
Assistance with continuing education.
Major medical insurance for eligible full-time employees working 30 or more hours per week.
Dental insurance for eligible full-time employees working 30 or more hours per week.
Vision insurance for eligible full-time employees working 30 or more hours per week.
Life insurance, with basic, supplemental, spouse, and child coverage available, for eligible full-time employees working 30 or more hours per week.
Employee Assistance Program (EAP) for eligible full-time employees working 30 or more hours per week.
Paid time off for eligible full-time employees working 30 or more hours per week.
Qualified retirement plan (401(k)) with employer match for eligible full-time employees working 30 or more hours per week.
Fair and competitive compensation.