Service Advisor
About The Position
Performance Jeep Dodge RAM Centerville seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction to Every Customer, Every Vehicle, Every Day! We Offer Comprehensive Benefits: Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time Off, Retirement 401K Plans with Generous Company Match! Performance Chrysler Jeep Dodge RAM Centerville, offers a wide selection of quality vehicles and a commitment to exceptional customer service. Our supportive team fosters a positive work environment and provides ongoing training for employee growth. Join us in delivering excellent buying experiences for Very Customer, Every Vehicle, Every Day! Thank you for considering a career at Performance Chysler Jeep Dodge RAM Centerville! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let's succeed together!
Requirements
- 3+ years of Service (Writer) experience preferred
- High school diploma/GED preferred
- Competent level of computer literacy
- Substantial time management technique
- General understanding of automotive maintenance
- Maintain an energetic, positive, and respectful attitude with everyone
- Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
Responsibilities
- Maintain your Customer Satisfaction Scores at or above the district goal
- Receiving in customers and their automobiles in the most effective and timely manner
- Constant communication with your service technicians
- Calling customers with diagnostic results and recommendations from your technicians
- Selling the recommendations from your technicians
- Communicate authorized recommendations to your technicians with a “promise time” for completion of work
- Prompt call to customers when vehicle is washed and ready
- Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
- Close all repair orders and review with customers as they pick up their automobiles
Benefits
- Medical
- Dental
- Vision
- Life
- Short- and Long-Term Disability
- Paid Time Off
- Retirement 401K Plans with Generous Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
