Servers Jobs

About The Position

Requirements

• Clearance Level Must Currently Possess: Top Secret/SCI
• Clearance Level Must Be Able to Obtain: Top Secret/SCI
• US Citizenship Required: Yes
• 3+ years of related experience
• 8570 IAT-2 (Security +CE) Certification
• 3+ years of IT systems support experience
• Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM) and SolarWinds.

Nice To Haves

• ITIL Foundation certification preferred or experience with ServiceNow
• Working knowledge with NAGIOS and Dynatrace
• Strong analytical and decision-making abilities
• Exceptional communication skills – both written and verbal
• Previous experience at USCENTCOM or the CENTCOM AOR a plus
• VMware Certified Professional (VCP)
• Systems Center Operations Manager (SCOM) Exam
• Proficient in Microsoft Office products (Project, SharePoint, Outlook, Word, Excel)

Responsibilities

• Monitoring and managing events (detectable or discernible) which are significant to the management of the IT Infrastructure or the delivery of IT services that occur within USCENTCOM Enterprise.
• Providing 24x7x365 monitoring, management and status reporting of USCENTCOM-managed networks and services.
• Serving as a single point of contact for communications and information gathering for all network service issues and outages.
• Providing pertinent information on critical updates.
• Maintaining detailed reports.
• Keeping key stakeholders informed.
• Operating a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security.
• Identifying network and service outages.
• Escalating issues to appropriate agencies (to include Core Services, Network Infrastructure, Executive/VIP Communications Teams, Integration Lab, Cyber Operations, Cross-domain Solutions, Security Cooperation Offices/US Embassies, and Foreign Military Sales Field Service Representatives).
• Facilitating the resolution of outages and issues.
• Utilizing various network monitoring tools such SolarWinds, SCOM, NAGIOS, and Dynatrace to monitor network health.
• Submitting and managing incident tickets in ServiceNow (Information Technology Service Management ticketing system).
• Preparing and delivering reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, Advana, and SharePoint.
• Coordinating and leading restoration of services across the enterprise and different technical disciplines.
• Collaborating with subject matter experts and technicians to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures.
• Monitoring server-based change actions for effects to the network and system performance.
• Executing Standard, Normal, and Emergency Changes (service interruptions) notification procedures listed in the Forward Schedule of Change SharePoint portal.
• Managing digital wall displays with various Monitoring tools and network presentations.
• Managing Data Center Expert for temperature monitoring.
• Performing troubleshooting, change, rollbacks or fix actions accordingly.
• Researching and resolving user issues through direct contact with customers by telephone and walk-in support.
• Monitoring Exchange system servers for proper functions, to include Outlook Web access for offsite personnel.
• Actively monitoring and assuring the availability of Virtual Desktop Interfaces so end users can log on to the network with no issues or delays.

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay
• Paid time off
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance