Food & Beverage Host
Harrah's Cherokee Casino Resort • Cherokee, NC5d • Onsite
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Food & Beverage Host, Amici Italia (Full-Time; Varied)
Harrah's Cherokee Casino Resort•Cherokee, NC
•Onsite
About The Position
Provide excellent service to restaurant customers.
Requirements
- High school diploma or GED required
- CARE certified
- Upbeat positive attitude
- Legible handwriting
- Willing to learn and be adaptable
- Ability to add, subtract, multiply, or divide quickly and correctly
- Excellent customer service and communication skills required
- Attention to detail/observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
Nice To Haves
- Six months prior food service experience preferred
Responsibilities
- Greet guests; seat them in restaurant according to rotation schedule
- Ability to operate ProHost or a computerized seating and reservation system
- Provide guests with menus and inform them of specials
- Keep work area neat and clean
- Handle/solve guests’ concerns
- Build relationships with customers
- Abide by appearance standards
- Delight our guests with outstanding service
- Ensure service recovery activities
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Assist Server by taking initial beverage order when necessary
- Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
- Monitor guest consumption of alcohol and intervenes as needed according to guidelines
- Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
Job Search Resources
Career Resources
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