Senior Production Support Engineer
CLOUDSCOUTS SOFTWARE SOLUTIONS LLC • Austin, TX60d • Onsite
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Senior Production Support Engineer
CLOUDSCOUTS SOFTWARE SOLUTIONS LLC•Austin, TX
•Onsite
About The Position
The Senior Production Support Engineer will own AI-augmented incident triage, runbook execution, and root-cause analysis, as well as AI-powered anomaly detection and spend/usage alerting. This role is crucial for maintaining the 99.99% uptime target for the 3 core FinOps applications and over 50 services.
Requirements
- 8–13 years in production support or SRE, including incident management.
- Experience with monitoring/alerting tooling, ideally GCP-native.
- Demonstrated root-cause analysis discipline at production scale.
Nice To Haves
- Experience with AI-based anomaly detection tools.
- Node.js or Python for support automation/scripting.
Responsibilities
- Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
- Build and maintain AI-powered anomaly detection and spend/usage alerting.
- Support the 99.99% uptime target during core PST business hours (8AM-5PM).
- Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
- Contribute to baselining incident response/resolution times post-transition.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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