Customer Service Associate
Lowe's Companies, Inc. • Mechanicsville, VA7d • $15 - $16
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Retail Sales – Part Time
Lowe's Companies, Inc.•Mechanicsville, VA
•$15 - $16
About The Position
The Customer Service Associate provides friendly, professional service to Lowe’s customers and helps them find products and services for home improvement projects. Associates answer questions, help customers select and handle merchandise, and ensure customer needs are met. Most of the work involves listening to customers, answering questions, and organizing merchandise, with day-to-day duties varying by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The position may involve occasional merchandise loading, preparing products to meet customer needs, processing orders and deliveries, replenishing shelves, and cross-training in other store areas. Travel is not regularly required, although occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors and involve varied weather conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines and use powered equipment when appropriate and with proper training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Replenish merchandise by identifying empty shelf areas and down-stocking products.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to support customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Tuition assistance and education support programs
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% associate discount and broad discount platform
- Track to the Trades program
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Potential discretionary annual bonuses, deferred compensation plan enrollment, and grant awards, based on eligibility
- Wellness programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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