Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe’s, you welcome customers and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them select and locate merchandise, and guide them through shopping or checkout. You may occasionally load merchandise and prepare products to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates work in a department selected according to hiring needs and skillsets. Possible departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role also includes organizing and replenishing merchandise, accurately processing orders and deliveries, and cross-training in other store areas. Duties may vary by department. The role may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and prolonged standing, sitting, lifting, and other activities required for the duties. Travel is not regularly required, although occasional travel to meetings, training, or neighboring stores may be needed. Single lifts are limited to 75 pounds; team lifts and powered equipment are used according to safety guidelines and training.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance and other education support, including trade skills scholarships.
- 401(k) retirement account with company match.
- Employee Stock Purchase Plan (subject to eligibility).
- 10% Lowe’s Associate Discount and broad discount platform.
- Learning and development opportunities, including the Track to the Trades program.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- Employee Assistance Program, including work/life services and no-cost counseling.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Annual bonuses, deferred compensation plan enrollment, and grant awards may be available based on eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
