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HRP Clinical Review RN

Central Health•Austin, TX

About The Position

The HRP Clinical Review Registered Nurse (RN) clinically reviews, manages, and coordinates referrals to the Community Transitions Care Team, Medical Respite Program, and other programs. The role ensures referral documentation is complete and accurate, supports timely program admission and patient matching to the most appropriate care environment, and uses clinical knowledge and assessment of documentation to determine program appropriateness. The RN serves as a clinical liaison among providers, patients, and internal and external stakeholders to support safe transitions. The RN reviews eligibility and program criteria, assesses referral urgency and complexity, and makes recommendations within established parameters. Clinically complex, high-risk, or unclear referrals are escalated to the appropriate provider. The role coordinates with inpatient care teams, case management, providers, program teams, and external partners; meets with patients in person to discuss needs and program requirements; and monitors referral progress to support continuity of care and timely placement. The position also supports clinical guidance on complex placement cases, identifies referral and placement trends and barriers, and recommends improvements to access, workflow, continuity, and appropriate utilization. The RN maintains accurate documentation in the electronic health record, follows HIPAA and organizational requirements, and participates in meetings and education activities.

Requirements

  • Associate Degree in Nursing (ADN) from an accredited school of nursing; a higher degree is accepted.
  • At least 2 years of clinical nursing experience; acute care, ambulatory, or case management experience is preferred.
  • Current unrestricted RN license to practice nursing in the State of Texas, or a compact state license, required upon hire.
  • Basic Life Support (BLS) certification through an approved American Heart Association Training Network, required upon hire.
  • Valid driver's license, required upon hire.
  • Knowledge of nursing practice and documentation requirements.
  • Knowledge of acute and post-acute care settings, medical necessity, utilization review concepts, and documentation standards.
  • Ability to work with medical and nursing staff to establish and maintain clinical and operational standards of practice.
  • Ability to collaborate effectively with patients and internal and external service providers.
  • Knowledge of electronic health record systems and clinical documentation workflows.
  • Ability to deliver high-quality customer service through telephone, electronic, and in-person communication.
  • Strong problem-solving skills, attention to detail, and accuracy.
  • Strong assessment, critical-thinking, and decision-making skills.
  • Knowledge of complex medical conditions and comorbidities.
  • Ability to apply independent nursing judgment in referral reviews, medical-necessity assessment, and appropriateness determinations.
  • Ability to work effectively in a complex, dynamic environment with multidisciplinary, cross-functional, and matrixed teams.
  • Knowledge of social determinants of health and cultural humility and sensitivity when working with underserved patient populations.
  • Skill in triaging patients and ensuring an appropriate level of care.
  • Ability to maintain professionalism, confidentiality, and ethical standards.

Nice To Haves

  • At least 1 year of experience with referral review and coordination.
  • At least 1 year of experience determining medical necessity.
  • At least 1 year of experience with Epic EHR.

Responsibilities

  • Conduct clinical reviews of incoming referrals to confirm documentation is complete and accurate for program admission.
  • Review eligibility requirements, including required health coverage, and assess referrals against established clinical and program criteria.
  • Recommend the most appropriate level or program of care within established parameters and escalate complex, high-risk, or unclear referrals to the appropriate provider.
  • Manage referral workflows, prioritization, and throughput to support timely decision-making and placement.
  • Provide clear referral status updates to internal teams, providers, and external partners.
  • Use nursing knowledge and clinical judgment to assess referral urgency and complexity.
  • Review medical records to identify the most appropriate care transition setting.
  • Collaborate with inpatient care teams, case management, and providers to clarify referral needs and clinical documentation.
  • Meet with patients in person to discuss individual needs, explain program offerings and admission requirements, and assess appropriateness and interest.
  • Serve as a clinical liaison among providers, hospital case management teams, post-acute care facilities, and other external partners.
  • Track referral progress and follow up proactively to support continuity of care and avoid unnecessary delays.
  • Provide recommendations to leadership on referral criteria, workflow, clinical appropriateness, access barriers, and program capacity.
  • Identify trends in referral patterns, clinical complexity, placement barriers, and outcomes, and recommend process improvements.
  • Coordinate with program teams regarding clinical acceptance, patient intake, and placement into Medical Respite, shelter, transitional housing, or permanent housing.
  • Attend staff meetings, huddles, and education offerings to maintain role competency and department alignment.
  • Support organizational and departmental initiatives that promote a collaborative and positive workplace culture.
  • Maintain accurate, timely, and appropriate documentation of referral reviews, determinations, and care coordination in the electronic health record.
  • Adhere to HIPAA, organizational policies, and regulatory standards.
  • Maintain awareness of department performance indicators, metrics, and quality measures.
  • Perform other duties as assigned.

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