Receptionist Jobs in Rockwall, TX

About The Position

Requirements

• High school diploma or equivalent.
• Outgoing, friendly attitude.
• Strong attention to detail.
• Ability to multitask front-desk responsibilities in a busy specialty clinic.
• Outstanding communication, interpersonal, customer service, and organizational skills.
• Knowledge of medical insurance authorization and billing requirements.
• Demonstrated strong customer service and communication skills.
• Organizational and time-management skills.
• Proficient computer skills.
• Knowledge of clinic procedures and regulatory requirements.
• Strong work ethic and high level of professionalism.
• Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

• Two years of healthcare experience in a physician's clinic.
• Medical insurance and collections experience.

Responsibilities

• Deliver care to patients using the Medical Office Receptionist Process.
• Check patients in under direct supervision and complete paperwork required for an efficient admitting process and compliance with clinic and regulatory policies.
• Obtain accurate patient and insurance information and collect copays and deductible amounts.
• Copy or scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
• Prepare and pre-register charts for patient appointments, ensuring necessary information is complete.
• Conduct patient check-out, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
• Schedule appointments according to office guidelines.
• Confirm next-day appointments and notify patients about required documentation and time-of-service payment details.
• Answer phone calls and direct them appropriately.
• Run eligibility verification against insurance on file.
• Work the queue for no-show and cancellation appointments.
• Call patients with estimated costs for daily office visits.
• Monitor patient arrivals using the Artera platform daily.
• Perform other duties as assigned.

Benefits

• 401(k)
• Paid time off (PTO)
• Medical benefits
• Dental benefits
• Paid parental leave
• Flexible spending
• Tuition reimbursement
• Student Loan Repayment Program
• Supportive team environment
• Opportunities for growth