Receptionist for Outpatient Ellie Mental Health Clinic
About The Position
Ellie Mental Health is seeking a dedicated Medical Receptionist for its outpatient mental health clinic. As the first point of contact for patients, the receptionist creates a warm, welcoming, and stigma-free experience for people seeking care. The position calls for excellent communication skills, empathy, professional boundaries, and the ability to maintain confidentiality in a fast-paced environment. The receptionist greets patients, supports check-in and check-out, distributes intake paperwork, and coordinates appointments for multiple therapists, psychologists, and psychiatrists through an Electronic Health Record (EHR) system. The role also handles calls and appointment reminders, assists with insurance eligibility and authorizations, collects patient payments, protects confidential information in accordance with HIPAA, and follows clinic protocols for crisis calls and de-escalation.
Requirements
- At least 1–2 years of medical receptionist or front desk experience.
- High school diploma or equivalent.
- Proficiency with EHR/EMR software.
- Proficiency with Microsoft Office Suite.
- Exceptional active listening, emotional intelligence, and stress-management skills.
- Ability to remain calm and grounded in sensitive or tense situations.
- Basic understanding of insurance verification, medical terminology, and HIPAA privacy rules.
Nice To Haves
- Experience in mental or behavioral health, psychiatry, or social services.
- Associate’s degree or medical office certification.
Responsibilities
- Warmly greet patients and manage check-in and check-out.
- Distribute intake paperwork.
- Manage appointment calendars for multiple therapists, psychologists, and psychiatrists using the clinic’s EHR system.
- Answer multi-line phones, route calls, and take accurate messages.
- Make appointment reminder calls.
- Verify insurance eligibility and obtain authorizations.
- Collect co-pays or deductibles at the time of service.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Follow clinic protocols for handling crisis calls and de-escalating upset individuals in the lobby.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
