Quality Manager Jobs

About The Position

Requirements

• Experience in quality system improvement, transitioning from reactive to proactive systems.
• Proficiency in root cause analysis and corrective action.
• Experience in establishing and managing process improvement metrics.
• Knowledge of key quality metrics such as scrap, rework, first pass yield, cost of quality, and cost of poor quality.
• Experience integrating quality metrics into ERP systems.
• Ability to gain buy-in from management and lead training initiatives.
• Experience in managing and motivating a quality team.
• Skills in assessing team performance and creating individual performance plans.
• Experience in maintaining NADCAP and other relevant certifications.
• Experience in managing outside and recertification audits.
• Strong customer interface skills, including resolving issues and improving communication.
• Ability to maintain a cost-effective quality system that meets customer requirements.
• Experience providing quality support for customer audits and reviews.
• Ability to act as a liaison with external parties on quality matters.

Responsibilities

• Improve the company's Quality performance by facilitating a transition from a reactive quality system to a proactive type of quality system that is integrated into the manufacturing process, eliminating quality issues at the source.
• Review the entire quality system and processes and make changes as necessary.
• Establish/maintain and manage process improvement metrics to ensure a reduction in customer escapes to near zero.
• Focus on using root cause analysis and corrective action to eliminate quality issues.
• Work closely with the engineering and operations organizations to build a quality focus into their processes.
• Review all program plans prior to production for quality compliance.
• Conduct and coordinate required product inspections and ensure products are up to customer quality standards.
• Reduce customer escapes, including the reduction of specific incidents and number of defective products per total products shipped.
• Assure completion of root cause and corrective action analysis when escapes occur, and ensure that the process in place is effective and efficient.
• Oversee quality processes during production.
• Establish and implement quality metrics throughout the organization in order to measure the quality performance with the ultimate goal of reducing scrap, rework, and improving the efficiency and discipline of the Quality organization.
• Review the entire Quality process and identify which key metrics need to be established in order to improve overall quality. Metrics to be measured include scrap, rework, first pass yield, cost of quality, cost of poor quality, and escapes.
• Integrate the Quality Metrics into the company’s new ERP System, ensuring that the system is providing the information needed to fully measure the company’s quality performance.
• Implement metrics into the organization and gain buy-in from Managers throughout the company so that each organization will take ownership over their metrics performance.
• Lead training as necessary for all departments to ensure all employees understand how and why metrics are measured.
• As metrics are established, identify areas for improvement and make the necessary changes to ensure improvements are taking place.
• Manage and motivate the quality team.
• Assess team performance, create individual performance plans, and implement strategic replacements as needed.
• Ensure a high-quality team with greater capacity and increased initiative.
• Supervise personnel and operations with sound operating principles according to company policies and procedures.
• Ensure that any necessary training is provided for the quality team for individuals that need further development.
• Maintain NADCAP and all other relevant certification registrations with a high level of system compliance.
• Sustain outside audits and recertification audits as required.
• Develop strong working relationships with counterparts (quality leadership) at customer companies.
• Work diligently to resolve customer issues in a timely manner and improve communication.
• Maintain a cost-effective quality system that meets customers’ requirements and other product approvals.
• Provide quality support for customer quality audits, customer source audits, customers’ failure analysis, customer design reviews, and sales visits.
• Act as a liaison with external parties on matters relating to the quality system and product quality.

Benefits

• Medical
• Dental
• Vision
• Long term Disability
• Employee Assistance Program
• 401(K)-3% Match
• Holiday Pay