Sr. Quality Manager - Customer Assurance

Oshkosh Corporation•Hagerstown, MD

5d•$118,700 - $211,300•Hybrid

About The Position

Reporting to the Sr. Director – Global Quality. This individual will lead the integration of reliability & robustness in New Product Development as well as drive warranty reduction task force using structured approach problem solving. This individual will also be responsible on continuously improving the Oshkosh Quality Management System standards, procedures and processes and be the point person for all Quality integration in Product Development.

Requirements

Bachelor’s degree in operations management, Engineering or related field
8+ years in related work experience

Nice To Haves

Master’s Degree in Reliability Engineering or equivalent engineering discipline
Certified Lean Six Sigma Black Belt (Preferred Certified Lean Six Sigma Master Black Belt)
Excellent project management and prioritization skills. Solid business acumen
Demonstrated hands on Design for Reliability, Design for Robustness or Design For Six Sigma experience
Demonstrated experience in deploying quality breakthrough in New Product Development Process
Results-oriented, strong analytical skills, and demonstrated process improvement success in managing large teams in a continuous improvement culture.
Ability to interact with all levels of the business (senior leaders to working teams); exceptionally good listening skills; able to present complex or new ideas with clarity and simplicity
Strong interpersonal and communication skills that build productive relationships and influences others, both within the business and across organizations
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Responsibilities

Champion customer quality by ensuring timely containment, root cause resolution, and communication of field and customer-reported issues.
Drive improvements in customer experience and satisfaction through proactive issue prevention and cross-functional alignment.
Serve as the highest level of escalation within the assigned quality workstream, providing decisive leadership to resolve complex, high-impact issues and ensure timely containment and sustainable resolution.
Lead the APQP process in the manufacturing launch activities
Ensure all quality manufacturing quality activities PFMEA, Control Plans and Reaction plans are institutionalized and are being fully integrated as part of the manufacturing launch activities.
Provide hands on coaching and training on PFMEA, Control Plans & manufacturing APQP
Create training plan and implementation of hands-on training for the manufacturing team
Lead and train the manufacturing team on a structured approach to problem solving utilizing 8D and Six Sigma disciplines
Develop and institutionalize best practice quality tools within manufacturing.
Provide strategic guidance to manufacturing quality