Project Manager Jobs

About The Position

Requirements

• 5+ years of experience in process improvement, business analysis, project management; or an equivalent combination of education and experience.
• High school diploma or equivalent required; college degree preferred (if applicable).
• Project Management or Process Improvement designations or certifications preferred.
• Project Management and/or business experience of insurance agency marketplace preferred.
• Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Nice To Haves

• Demonstrated success managing improvement projects, utilizing Six Sigma, Lean, or other continuous improvement methodology and tools.
• End-to-end process thinking and ability to work with IT/Tech to automate processes.
• Hands-on experience applying AI assistants or agent-based solutions (e.g., Copilot, ChatGPT) to business workflows.
• Excellent communication skills with stakeholders at all levels – listening, verbal, and written.
• Excellent presentation skills and ability to conduct presentations to individuals and groups.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, accuracy, and follow-through.
• Organized, self-directed, and accountable.
• Comfortable learning and using new technology and AI-enabled tools.
• Committed to continuous learning and professional development.
• Team oriented, collaborative, accountable, and willing to share knowledge and best practices.
• Flexibility and willingness to take on additional work and projects assigned.
• Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdles.
• Team player who consistently defaults to good.

Responsibilities

• Lead process improvement initiatives including managing the day-to-day aspects of projects (i.e. stakeholder alignment, status communication, metric reporting, next steps, and task management.)
• Lead internal and external meetings to maintain communication between stakeholders, clients, vendors, and other involved participants.
• Report project progress to agency leadership, project leadership, and project team members.
• Execute and maintain process documentation (i.e. project trackers, process mapping, communication tools, etc.).
• Learn, pilot and/or implement new project management tools, software, methods, and techniques.
• Manage KPIs and reporting capabilities of projects (i.e. labor hours, financial trends, agency consistencies) ensuring they are tracked for use in future quoting and resource planning.
• Maintain complete understanding of cross-disciplinary requirements and project roles to ensure project deadlines are met or improved.
• Manage multiple concurrent projects and maintain highly organized logistical control.
• Work with business owner, IT/Tech, and vendors to install, test, and measure success of implemented systems.
• Establish and maintain business relationships with appropriate business partners, both internal and external.
• Solicit project feedback, analyze, and continuously improve project management processes.
• Ensure processes are well documented and easily accessible to team members.
• Collaborate with the Tech & Data team on intake, prioritization, and delivery of AI initiatives.
• Follow department and agency defined processes, procedures, and workflows.
• Utilize the agency management system for daily activities, documentation, and assigned tasks.
• Review, update, and help develop processes and workflows as needed.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics.
• Engage in ongoing professional development through internal learning and training.
• Effectively use MS Office, standard office applications, and other technologies.
• Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
• Work effectively with all team members, provide backup support, and contribute to team collaboration.
• Demonstrate alignment with our purpose, values, and culture.

Benefits

• family medical and dental insurance programs
• 401K plan
• PTO
• licensing
• continuing education reimbursement