Project Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in engineering.
• Minimum 5 years of experience in an engineering capacity.
• Strong problem solving abilities.
• Proficiency with MS Office (Excel, Word, Outlook, PowerPoint, TEAMS)
• Highly adept in technical aspects
• Excellent computer literacy and organizational skills
• Goal-oriented with a drive to accomplish tasks within specified deadlines.
• Capable of delivering information professionally through written and verbal communication.
• Self-motivated with the ability to work independently and proactively seek enhancements.
• Demonstrated ability to work autonomously and take initiative for process improvements.

Nice To Haves

• Previous experience in customer service and support would be an asset.
• Familiarity with Oracle Service Cloud is preferred.

Responsibilities

• Identify and address potential risks in product design by establishing and maintaining metrics to monitor failure trends effectively.
• Review past Field Service Action Request (FSAR) & Production SWAT issue outcomes to prevent recurring failures and develop proactive management plans for potential fleet defects.
• Establish a strong partnership with customers, integrating into their organization to support contractual obligations.
• Coordinate with customers to access fleet data and relevant systems, collaborating with various teams to manage and report out Mean Distance Between Failures (MDBF) and Out-of-Service (OOS) data.
• Collaborate with stakeholders to comprehend contract specifications thoroughly and gain insight into New Flyer and customer business processes throughout the bus lifecycle.
• Provide recommendations and solutions for field staff or customer-reported problems, including the investigation and resolution of product issues with suppliers.
• Plan and execute controlled testing of components and installations to ensure compliance with contractual obligations and product reliability standards.
• Develop clear service instructions for field staff to facilitate efficient repairs and oversee adherence to timelines by New Flyer owners.
• Handle incoming calls from internal and external customers, resolving issues promptly and effectively.
• Provide updated information to the Technical Publications Department for manual revisions and suggest enhancements for manual content.
• Stay updated on relevant vehicle systems through ongoing training and coordination with internal teams to maintain comprehensive knowledge.

Benefits

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.