Program Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Hospitality Management, Business, or related field preferred
• Experience in progressive food and beverage management in a luxury environment (a plus)
• Strong analytical skills required with proven results of working with large sets of data and information
• Experience managing a high volume of projects and timelines with full execution of some projects
• Experience working in matrix organizations and ability to work effectively in cross-functional teams
• Proficient in Excel, PPT, Teams, Outlook, PowerPoint, Word, Excel pivot tables, and other Microsoft tools and document programs
• Familiarity in luxury lodging operations and its departmental data sources (a plus)
• Experience working in a large professional corporate environment
• Successful record of completion on high-level Project Management duties and leadership with the ability to balance priorities
• Strong presentation, writing, and time management skills
• Strong team player who demonstrates organizational and interpersonal skills
• Plans, directs, and coordinates activities on projects with multiple work streams
• Flexible and able to work with different management styles
• Takes initiative and is a part of the solution to issues and problems
• High-energy people skills and a professional demeanor
• Hospitable, with a service-prone, client-first mentality
• Candidates should be extremely detail-oriented, organized, and able to handle a fast-paced environment
• Strong multi-tasking skills with the ability to work well under pressure
• Proactive problem-solver who takes initiative and contributes to solutions.
• High-energy interpersonal skills and a polished, professional demeanor.
• Service-oriented with a client-first mindset and a hospitable approach.
• Willingness and ability to travel as needed, 15% max
• Follow-up and follow-through must be your mantra!

Responsibilities

• Lead end-to-end project management of North American bar program initiatives, ensuring seamless execution across multiple properties, brands, and stakeholders
• Manage complex timelines, track project status, and proactively communicate updates to internal teams and client stakeholders
• Oversee multiple concurrent workstreams, including audits, menu strategy, vendor coordination, training programs, and operational rollouts
• Maintain rigorous follow-up and accountability across all phases of project execution
• Own the end-to-end menu design and development process, from initial inquiry and concepting through creative direction, proofing, and final production, ensuring seamless coordination with internal creative services teams and timely delivery to properties
• Support vendor-related initiatives, including menu development, digital platforms, and brand activations, to ensure premium, cohesive execution
• Facilitate collaboration between brand marketing, operations, and supplier partners to bring programs to life at the property level
• Own the ongoing management and evolution of the beverage digital training platform, ensuring content is current, relevant, and aligned with brand and program priorities
• Coordinate with internal teams, brand partners, and subject matter experts to develop, update, and deploy training modules that support program rollouts and operational excellence
• Maintain and manage databases tracking compliance, program adoption, openings, and exceptions across the portfolio
• Bring a proactive, solutions-oriented mindset to all aspects of the role
• Build strong, collaborative relationships across cross-functional teams, including operations, brand, marketing, and external partners
• Navigate matrixed organizations with ease, ensuring alignment across diverse stakeholders and priorities
• Maintain a high level of professionalism, adaptability, and service orientation in all interactions

Benefits

• 401(k) with match eligibility
• 3 Weeks PTO (10 Vacation Days/ 5 Sick Days) + monthly appointment days
• Multiple Medical Plan Options w/ a no-cost option for employee coverage
• Dental
• Vision
• Life and LTD/STD
• Supplemental Insurances (i.e., Illness, Cancer, Legal, etc.)
• Confidential Employee Assistance Program + Financial Assistance and Mapping