Program Manager Jobs

About The Position

Requirements

• Multiple years of experience as an administrator of a clinical program
• Bachelor's degree (in business administration or related) from an accredited college or university
• Understanding of clinic operations, with significant amount of time working in the field of substance abuse
• Understanding of HIPAA, Federal, State & CARF standards & regulations
• Demonstrated organizational and leadership skills with the ability to supervise and manage personnel
• Strategic thinker to be able to recommend alternative solutions, execute and monitor
• Self-starter, able to work autonomously and generate ideas and benefits for the Company
• Customer service focused, eager and energetic
• Excellent interpersonal and communication skills
• Satisfactory drug screen and criminal background check.

Responsibilities

• Responsible for the operation & performance of the Opiate Treatment Program (OTP) clinic
• Manages OTP clinic operations to budgeted/planned results
• Participates in the interviewing, hiring, training of clinic staff
• Evaluates, manages, counsels and terminates subordinate personnel
• Provides direction to clinic personnel and relays corporate mandates, goals and objectives to field personnel
• Works closely with staff via regular supervision to ensure the completion of performance goals
• Communicates with and insures compliance with the various regulatory bodies (SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.); manages preparation of various federal, state & local applications, filings, licensure, permits, approvals, etc.
• Identifies cost-saving opportunities, operational efficiencies, etc. and implements
• Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements
• Develops, monitors and provides reports on key performance indicators of clinic measures and reacts accordingly
• Works closely with OTP Medical Director, Psychiatric consultant as applicable, OTP Compliance Manager and QA/QI activities in a variety of areas including, but not limited to – compliance with federal & state rules, laws & regulations; compliance with CARF / JCAHO, performance improvement initiatives, productivity goals, quality patient care, customer service, operational enhancement, growth of patient census, contractual requirements, standardization & conformity, best practices and plans for continuous improvement
• Becomes familiar with OTP federal & state laws, regulations, etc. and the application of such
• Becomes familiar with CARF/JCAHO standards and the application of such
• Responsible for maintenance & updating of policy & procedure manual and clinic operations manuals and procedures
• Serves as a clinic resource and provides or arranges for clinic training as requested/necessary
• Maintains patient, employee and company confidentiality
• Participates in community relations, education and development activities to drive and maintain census
• Identifies and implements tactical steps to increase and retain census
• Works with clinic team to insure operations are prepared to handle increased census
• Participates in political activities to keep company connected within appropriate circles such as local government board meetings, MTP advisory board meetings, city/county administrator meetings, ADAA meetings, etc.
• Leads effort to identify, hire & train personnel with cultural diversity to meet the future clinic needs based on patient demographics – identifies cultural community leaders and networks
• Participation in the overall Company Performance Improvement Process
• Familiar with standards required by Board of Health, OSHA, etc. and the application of such
• Assists as requested with marketing programs & literature development
• Other duties as assigned

Benefits

• 401K match
• Medical, Dental, Vision Insurance
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program