Printer Jobs

About The Position

Requirements

• US Citizenship Required
• BS/BA in Information Systems, Computer Science or related field is highly desirable
• A+, MCDST, MTA, MOS, or similar certification is preferable
• At least 5 years of overall IT experience, including a minimum of 5 years of experience providing general desktop support with previous experience opening and maintaining support cases via enterprise IT service management, e.g. ServiceNow
• At least 5 years’ experience with hands-on computer and printer hardware troubleshooting and support.
• Familiar with hardware component troubleshooting (motherboards, hard drives, RAM, etc).
• Experience working with OEM tech support, such as initiating tech support tickets and coordinating returns and exchanges with vendors.
• Experience with HP Warranty portal preferred.
• Experience with inventory management and logistical support.
• Working knowledge in hardware asset management in ServiceNow is preferred.
• At least 5 years’ experience in installing, configuring, and supporting Microsoft Windows 10/11 operating systems on laptops and desktop computers in a client/server environment.
• At least 5 years’ experience in supporting common applications, such as Microsoft 365; proficiency with imaging solutions for hardware deployment

Nice To Haves

• Intune experience preferred.
• Experience with HP Warranty portal preferred.
• Working knowledge in hardware asset management in ServiceNow is preferred.

Responsibilities

• Provide high level executive service to all clients.
• Strong interpersonal and communication skills and can work with people at various levels of the organization.
• This position will interface with clients via phone, Teams, e-mail, and in-person.
• Demonstrated ability to concisely summarize and document client issues is required.
• Planning and executing activities using Excel and SharePoint.
• Excel skills should include how to use formulas including lookups and conditional statements
• Knowledge of smartphone support and administration, e.g. iPhones and iPads.
• Intune experience preferred.
• Strong skills using Service Now to create dashboards and queries to manage queues.
• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• Demonstrated analytical and problem-solving skills.
• Demonstrate strong technical knowledge with asset management experience.
• Will interface with internal customers and various technical support teams.
• Demonstrated ability to follow standard operating procedures and processes is essential, including attention to detail in documentation procedures.
• This position may require on-call rotation responsibility for emergency hardware issues, occasional travel, weekend, and/or overtime work.

Benefits

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program