Printer Jobs

About The Position

Requirements

• High School or GED Diploma, required
• Minimum two years' experience providing onsite technical support
• Experience with Microsoft 365 in a Domain Environment
• Excellent Windows Operating System knowledge
• Excellent technical knowledge of computer hardware
• Hands-on hardware troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards, including desktop virtualization
• Ability to operate tools, components, and peripheral accessories
• Ability to quickly learn new technologies as part of staff support needs
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy 50/100 level of car insurance coverage.

Nice To Haves

• Bachelor's degree in information technology, computer science or a related field, preferred
• Preferred industry certifications: Network+, A+, Security+, MCP, CCNA, and/or CCENT

Responsibilities

• Collaborates with and assists IT Leader to ensure efficient operation of the technological environment.
• Performs onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommends and implements corrective solutions, including offsite repair for remote users as needed.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software to deliver required computer service levels.
• Assesses the need for and implements performance upgrades to computers and other peripheral devices.
• Administers and resolves issues with associated end-user software products.
• Receives, triages and responds to incoming IT support tickets for the whole agency.
• Answers and performs equipment moves, adds, and change requests as they are submitted by managers.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer operations.
• Assists with maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, licenses used and other components and equipment.
• Accurately documents instances of computer equipment or component failure, repair, installation, and removal.
• Adheres to IT team Standards of Service as set forth by Leadership.
• Other duties as assigned by Leadership and/or Executives.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.