Plumber Jobs

About The Position

Requirements

• Current enrollment in or completion of New Jersey Plumbing Trade School
• 4+ years of hands-on residential plumbing service and repair experience
• Comfortable presenting pricing options and closing sales in a customer’s home; track record of, or willingness to be measured on, closing ratio and average ticket
• Strong verbal communication skills; able to build trust and rapport quickly with customers
• Working knowledge of ServiceTitan or comparable field service software (job notes, option sheets, membership sign-up)
• Valid driver’s license and an acceptable driving record
• Ability to climb ladders and work with equipment; lift up to 50 pounds
• Ability to pick up a minimum of 25 pounds consistently and carry up to 250 feet unassisted
• Ability to work on concrete floors and uneven surfaces for up to 8 hours; work outside in all weather conditions
• Ability to work more than 40 hours per week and up to 12 hours per day as needed
• Exposure to sewer/water odors, power-tool noise, and dust/debris typical of residential plumbing work

Responsibilities

• Complete plumbing, drain cleaning, and other related in-home service calls
• Service clients by expertly servicing their entire plumbing system
• Clearly explain the work being performed and the completed result to the client, ensuring they’re fully satisfied
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Resolve client concerns and issues promptly to ensure complete satisfaction
• Represent the company professionally at all times, committed to 100% client satisfaction
• Follow the company’s standard service process on every call
• Understand sales criteria and hold yourself accountable for meeting and/or exceeding revenue goals
• Establish customer rapport to sell the right products and services
• Take incoming client questions about proposed options on-site, presenting choices in a way that makes the client comfortable and confident in their decision
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain club memberships to the client; meet or exceed the club conversion rate of non-members
• Set client follow-up appointments as needed to close estimates and uncommitted work
• Meet or exceed the budgeted five-star reviews per week and communicated target closing ratio
• Present all estimates in person, in front of the customer
• Participate actively in training exercises, morning meetings, and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Commit to ongoing sales and technical training — both self-directed and by requesting resources when needed

Benefits

• Competitive salary
• Professional development and upward mobility
• Strong team culture with leadership opportunities
• Paid time off
• Healthcare
• 401k
• Excellent training opportunities and professional development
• Steady paycheck