Pharmacy Tech Jobs in Phoenix, IL

About The Position

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer help with products and services, resolve customer issues, and answer questions to support a positive customer experience.
• Model and share customer service best practices, build relationships with valuable customers, and provide proactive assistance through to resolution.
• Assist the pharmacist with pharmacy practice under supervision and in accordance with applicable laws, regulations, and company policies.
• Use pharmacy systems to enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program policies.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
• When needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups, retirement homes, nursing homes, and other forums.
• Help keep the Pharmacy Department supplied, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.