Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Missouri City, MO

18d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service, build relationships with customers, and support pharmacy operations under the direct supervision of a pharmacist. The role offers an “earn while you learn” training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to build the skills needed to become a certified pharmacy technician. The program supports progress toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. In accordance with state and federal regulations and company policies, the technician uses pharmacy systems to obtain patient and drug information and process prescriptions; assists the pharmacist with dispensing, workflow, clinical services, and other pharmacy duties; and helps maintain customer service, inventory, and department operations. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not earned through the program.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and support a positive, distinctive customer experience.
Assist the pharmacist under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, verify that information is correct, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
When required, assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.