Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Riverdale, GA

18d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare apprentices to earn a nationally recognized Pharmacy Technician Certification Board (PTCB) credential. Under the pharmacist’s direct supervision, the Pharmacy Technician assists with pharmacy practice in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and inventory, and delivers a distinctive customer experience. PTCB-certified technicians may also assist with coaching pharmacy technicians and cashiers in pharmacy systems and register operation. Technicians are expected to earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. They attend requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist with pharmacy practice and other Pharmacy Department duties under supervision and in accordance with applicable laws, regulations, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify the correct medicine; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection procedures and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and organizations through provider outreach and detailing.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.