Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced knowledge and prepare participants to become certified pharmacy technicians. It supports progress toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering customer service and supporting pharmacy operations. Technicians earn and maintain PTCB certification through the designated training program or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already obtained.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; if not already certified, PTCB certification is required for promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-handling policies and the Quality Improvement Program.
- Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
- Model and share customer-service practices with team members and develop relationships with valuable customers.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
