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Scheduling Coordinator

Appalachian Agency For Senior Citizens IncBristol, VA

About The Position

Engages and interacts with clients, Personal Care Aides, and Homemakers to coordinate and schedule appropriate services, according to a Plan of Care and regulations. Maintain database system of clients, Personal Care Aides, and Homemakers.

Requirements

  • High School diploma, GED or equivalent
  • minimum two (2) year’s experience in the area of scheduling, transportation, human services, disabilities, or other related field is required
  • must have demonstrated excellent interpersonal communication skills.
  • Advanced abilities to use hardware, software, and related technology to perform tasks.
  • Excellent analytical and problem-solving skills.
  • Understanding of scheduling and resource allocation concepts.
  • Knowledge of geographical area served by AASC.
  • Ability to work independently with minimal supervision.

Nice To Haves

  • Associate degree will be considered.
  • Previous administrative experience preferred
  • advanced knowledge of computers is recommended

Responsibilities

  • Schedule and coordinate Personal Care and Homemaker services with appropriate notification and documentation.
  • Collaborate with Supervisor/Home Care Coordinator, and other IDT members to maintain a good working relationship.
  • Attend PACE morning meetings, IDT, or other trainings as assigned by Supervisor/Home Care Coordinator. Must always review PACE morning meeting minutes.
  • Demonstrate professional verbal and written communication.
  • Demonstrate excellent computer skills.
  • Demonstrate decision making and problem-solving skills.
  • Recognize and report significant changes, abnormal observations, and incidents to Supervisor/Home Care Coordinator, PACE, or another appropriate source, such as emergency support.
  • Maintain the highest degree of confidentiality in all aspects of client relations and Agency operations.
  • Maintain database system of patients Personal Care Aides and Homemakers containing schedules, aide records, Plan of Care, telephone numbers and directions, etc.
  • Comply with HIPAA requirements and will maintain strict confidentiality with regards to clients and Agency operations.
  • Perform other duties as assigned.

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