Patient Care Technician Jobs

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Patient Care Technician Hospital, Progressive Care - Flagstaff, AZ

Northern Arizona Healthcare•Flagstaff, AZ
•Onsite

About The Position

The Patient Care Technician (PCT) assists with patient care, documentation, and supply management under the supervision of a charge nurse, clinical manager, and/or director. PCTs keep units supplied, clean, and organized; may perform office-assistant duties such as answering phones, responding to questions within their capabilities, and completing data entry and collection; and work with the interdisciplinary team. They perform or assist with procedures within the PCT scope of practice and may care for patients ranging from infants to older adults. The Labor Delivery and Post Partum Breastfeeding Center PCT does not provide direct patient care. A discharge-unit PCT assists discharged patients, coordinates discharge logistics, and helps patients access health-related resources and services. Float/Flex Pool PCTs may be assigned to any hospital unit needing PCT coverage, moved between departments during a shift, or assigned as a Patient Safety Attendant. When assigned to 1:1 patient observation, PCT duties cease and the employee completes the documentation required of a PSA. Call is required for Float/Flex Pool PCTs. This position is onsite only. All PCTs follow Northern Arizona Healthcare policies and procedures and complete required documentation, training, and assigned competencies.

Requirements

  • High school diploma or GED.
  • Current, unrestricted CNA or LNA license in the State of Arizona.
  • Basic Life Support (BLS) certification.
  • If the employee does not have an Arizona LNA license: fingerprint clearance card application number required upon hire and fingerprint clearance card required within 90 days of hire.
  • Computer understanding and competence using computers and basic software programs.
  • For Discharge PCT assignments: ability to collaborate with interdisciplinary teams and community agencies in patient care and care management; use the EMR for documentation and communication; knowledge of available community resources; and understanding of post-discharge resource planning.
  • Ability to complete and maintain clinical competencies for assigned roles.

Responsibilities

  • Maintain department cleanliness and follow cleanup procedures after treatments.
  • Assist with patient transfers, including patients with weight-bearing restrictions or impaired motor function, and transfers to or from wheelchairs.
  • Help patients put on or remove compression garments and assist with activities of daily living, including toileting, as needed.
  • Observe skin integrity and report problem areas or abnormal findings to supervising clinicians.
  • Within scope of practice, assist with catheter and IV removal and phlebotomy; assist with dressing removal as assigned.
  • Prioritize and problem-solve in response to changes in patient status, assess patient care needs, and support appropriate staffing and quality care in collaboration with healthcare professionals.
  • Serve as a resource to other staff and assist physicians with order entry in the electronic medical record as needed.
  • Assist patients with mobility, including therapeutic exercises, under the direction of a supervising clinician.
  • Follow isolation precautions and policies concerning blood-borne pathogens.
  • For discharge assignments, help patients enter and exit vehicles, reinforce discharge instructions, coordinate with the interdisciplinary team and community agencies, use the EMR for documentation and communication, and help secure durable medical equipment.
  • For Labor Delivery and Post Partum Breastfeeding Center assignments, manage breastpump rental bookkeeping, payments, invoices, billing records and contracts; contact patients about rental and billing; order supplies; liaise with breastpump suppliers and companies; clean and restock pumps; provide telephone triage to families regarding breastfeeding; maintain cleanliness; and transport equipment and supplies.
  • Answer, evaluate, and prioritize administrative telephone calls and obtain accurate information to determine callers’ needs.
  • Assist with orientation and training of new PCT staff and promote best practices among colleagues.
  • Maintain unit documents and charts, copy charts as requested, assist the charge nurse with clerical duties, and document objective patient data and care provided.
  • Understand unit standards of care, practice, and administrative policies, and locate the unit’s policy and procedure manual.
  • Engage in personal development and professional, collegial interactions with peers and students; apply care and practice guidelines in accordance with Arizona State Board of Nursing laws and regulations.
  • Report safety incidents promptly through the Midas/RDE tool, attend safety training, work safely, monitor the work environment, and promote safe work practices among others.
  • Comply with applicable state and federal regulations, statutes, and company policies; maintain required certifications and licenses; and complete mandatory modules and job-specific training on time.
  • Obtain and maintain clinical competencies appropriate to assigned roles.

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