About The Position

Memorial Health is seeking a Patient Care Technician II to support licensed nurses with direct and indirect patient care in the Emergency Department. The role helps patients with activities of daily living, personal care, and comfort measures; maintains a safe and clean environment; and rounds on patients and families to ensure their needs are met. The technician collects and documents patient data, reports significant findings to licensed nurses, and assists with patient flow and related services. The position also provides customer service and logistical support to patients, visitors, and staff. Responsibilities include assisting with registration and hospital procedures, directing people to appropriate resources, providing wheelchair assistance, arranging transportation, and transporting patients and specimens. The technician uses equipment appropriately and handles supplies, linen, trash, instruments, sharps, and waste according to established procedures.

Requirements

  • Completion of high school education supplemented by coursework or experience demonstrating basic knowledge of patient care techniques.
  • Currently enrolled in nursing or another related medical field, and/or proven competency-based qualifications as a PCT II.
  • Obtain American Heart Association BLS certification within 60 days of hire and maintain continuous certification.
  • Obtain Behavioral Health & De-Escalation training (BHDT) within six months of employment and maintain annual certification.

Responsibilities

  • Support licensed nurses by providing direct and indirect patient care.
  • Assist patients with activities of daily living, personal care, and comfort measures.
  • Help maintain a safe and clean environment and promote efficient patient flow.
  • Round on patients and families to ensure their needs are met.
  • Collect patient data, including vital signs, weights, intake and output, and pain scores; identify and report significant findings to the licensed nurse.
  • Document findings and care within established timeframes.
  • Assist patients with arranging transportation as needed.
  • Monitor the appearance of lobbies and entrances.
  • Assist and direct patients regarding registration and hospital procedures.
  • Communicate professionally with staff, patients, and visitors; maintain accurate employee records and demonstrate teamwork.
  • Greet, instruct, and direct patients and guests; serve as a liaison between patients, staff, and other departments.
  • Respond to inquiries and direct people to the appropriate authority.
  • Provide wheelchair assistance as needed.
  • Use equipment appropriately and accurately charge and supply items.
  • Process used linen, trash, instruments, sharps, and waste products at appropriate times.
  • Transport specimens to the laboratory and patients to other departments.

Benefits

  • 11 recognized holidays with extra pay
  • Second- and third-shift differential
  • Free membership to the Employee Wellness Center gym, open 24/7
  • Competitive salary and benefits package
  • OPERS retirement plan; employees do not pay into Social Security
  • Medical, dental, and vision insurance
  • Company-paid life insurance for the employee, spouse, and dependents
  • Flexible spending account
  • Discounted daycare through Kidzlink
  • Employee recognition
  • Free parking
  • Professional development opportunities
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