Patient Care Technician Jobs in San Jose, AZ

About The Position

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Help maintain a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize clinic spaces daily, including removing trash, handling and storing supply orders, cleaning floors, cleaning examination rooms after visits, and disinfecting equipment.
• Answer questions while following HIPAA guidelines and consult the provider about questions concerning the scope of services.
• Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Complete patient registration and place patients in the appropriate scheduler book for the provider on duty.
• Verify the identity of the patient or responsible party using a government-issued source.
• Explain available payment methods, including prompt pay, voucher system, and accepted insurance plans; collect payments and record them in the EHR.
• Collect insurance information when applicable and record payments in the EHR.
• Scan appropriate documents or alert the provider when they need to complete scanning.
• Escort patients to examination rooms and determine their chief complaint.
• Obtain vital signs and patient history and enter the information into the EHR in designated clinics after completing the required competencies.
• Continue processing waiting patients according to clinic flow.
• Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians who have completed required competencies may assist providers with specimen collection for ordered tests within company protocols and report negative lab results to patients as directed by the provider.
• Perform the essential job functions with or without reasonable accommodation.