Patient Care Technician I - Hickman Hospital - MedSurg

ProMedica•Adrian, KY

About The Position

A Patient Care Technician (PCT) at ProMedica supports patient health and safety and assists the health care team with direct patient care and clerical services. The PCT assists with examinations, procedures, patient data collection, and related care processes; maintains adequate supplies and functioning equipment; and helps schedule procedures and coordinate admissions, discharges, and transfers. The role also includes answering phones, taking messages, directing calls, and transporting specimens, documents, and other items. The PCT provides age-appropriate care under the coordination and delegation of licensed nursing personnel, communicates changes in patient condition, supports patients’ families, and collaborates with the health care team to facilitate efficient and seamless services. This position is in the Med Surg Unit at Hickman Hospital, works 36 hours per week, and is full-time on the night shift.

Requirements

High school graduate or equivalent.
BLS certification within six months of hire.
Able to read, write, and speak English.
Excellent communication skills and telephone etiquette.
Ability to perform basic math and use basic computer skills.
Ability to adapt to a changing environment and be open to new ideas.
Ability to function quickly in stressful situations.
Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program within the last two years.

Nice To Haves

Experience as a unit clerk in an acute care environment.

Responsibilities

Provide care appropriate to the age of patients served, coordinated and delegated by licensed nursing personnel.
Collect patient data as directed and report abnormal vital signs, symptoms, changes in condition, patient events, and responses to treatment to licensed nursing personnel.
Provide guest relations, respond appropriately to phone inquiries, and support patients’ families and significant others.
Collaborate with members of the health care team and physician offices to promote continuity of patient care.
Organize, prioritize, and perform clerical activities to facilitate prompt and efficient patient services.
Prepare patients physically and psychologically for treatments, procedures, and studies.
Maintain inventory and par levels for special equipment and supplies.
Assist with scheduling procedures and coordinating admission, discharge, and transfer processes.
Answer phones, take messages, and direct calls.
Pick up and deliver specimens, documents, and other items.
Perform other job-related duties as indicated.