Patient Care Technician I - Hickman Hospital - MedSurg

ProMedica•Adrian, MN

1d•Onsite

About The Position

A Patient Care Technician (PCT) at ProMedica supports patients and the health care team by providing direct-care assistance and clerical services while following applicable standards, procedures, and policies. The PCT interacts with patients, visitors, and coworkers as an ambassador for ProMedica. The role assists with examinations, procedures, patient data collection, and other processes related to direct patient care. It also helps ensure supplies and equipment are available and functioning. Additional operational tasks include scheduling procedures, coordinating admissions, discharges, and transfers, answering phones, taking messages, directing calls, and delivering specimens, documents, and other items. The PCT provides care appropriate to the ages of patients served, as coordinated and delegated by licensed nursing personnel. The position collects patient data and reports changes or deviations from routine to licensed nursing staff. It provides guest relations and support to patients’ families and significant others, collaborates with the health care team and physician offices, prepares patients for treatments and procedures, and maintains inventory and par levels for special equipment and supplies.

Requirements

High school graduate or equivalent.
BLS certification within 6 months of hire.
Able to read, write, and speak English.
Excellent communication skills and telephone etiquette.
Ability to perform basic math and use basic computer skills.
Ability to deal effectively with a changing environment and openness to new ideas.
Ability to function quickly in stressful situations.
Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program in the last two years.

Nice To Haves

Experience as a unit clerk in an acute care environment.

Responsibilities

Provide care appropriate to the ages of patients served, as coordinated and delegated by licensed nursing personnel.
Collect patient data as directed and report abnormal vital signs, symptoms, condition changes, patient events, and responses to treatment to licensed nursing personnel.
Provide guest relations, appropriately handle phone inquiries, and support families and significant others.
Collaborate with members of the health care team and physician offices to support continuity of care.
Organize, prioritize, and perform clerical activities to facilitate patient services.
Assist in preparing patients physically and psychologically for treatments, procedures, and studies.
Maintain inventory and par levels for special equipment and supplies.
Assist with exams, procedures, and other processes related to direct patient care.
Schedule procedures and coordinate admission, discharge, and transfer processes.
Answer phones, take messages, and direct calls.
Pick up and deliver specimens, documents, and other items.
Perform other job-related duties as indicated.