Patient Care Technician I - Hickman Hospital - MedSurg

ProMedica•Adrian, MI

16h•Onsite

About The Position

A Patient Care Technician (PCT) at ProMedica supports patient health and safety and assists the health care team while following applicable standards, procedures, and policies. The role helps with examinations, procedures, patient data collection, and other direct patient care processes, under the coordination and delegation of licensed nursing personnel. PCTs interact with patients, visitors, families, and coworkers, and help maintain appropriate supplies and functioning equipment. The position also supports operational and clerical activities, including procedure scheduling and admission, discharge, and transfer processes. Duties may include answering phones and directing calls, taking messages, and delivering specimens, documents, and other items. The listed accountabilities describe the general nature of the work and are not exhaustive.

Requirements

High school graduate or equivalent.
BLS certification within six months of hire.
Ability to read, write, and speak English.
Excellent communication skills and telephone etiquette.
Ability to perform basic math and basic computer skills.
Ability to deal effectively with a changing environment and openness to new ideas.
Ability to function quickly in stressful situations.
Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program within the last two years.

Nice To Haves

Experience as a unit clerk in an acute care environment.

Responsibilities

Provide age-appropriate care for infant, pediatric, adolescent, adult, and geriatric patients as coordinated and delegated by licensed nursing personnel.
Collect patient data as directed and report changes or deviations from routine to licensed nursing personnel, including abnormal vital signs, symptoms, condition changes, patient events, and responses to treatment.
Provide guest relations, appropriately handle phone inquiries, and offer support to families and significant others.
Collaborate with health care team members and physician offices to promote continuity of patient care.
Organize, prioritize, and perform clerical activities to facilitate prompt and efficient patient services.
Assist in preparing patients physically and psychologically for treatments, procedures, and studies.
Maintain inventory and par levels for special equipment and supplies.
Assist with scheduling procedures and coordinating admission, discharge, and transfer processes.
Answer phones, take messages, direct calls, and deliver specimens, documents, and other items.
Perform other job-related duties as indicated.