Patient Care Technician I - Hickman Hospital - MedSurg

ProMedica•Adrian, MI

1d•Onsite

About The Position

A Patient Care Technician (PCT) at ProMedica supports patient health and safety by assisting the patient care team with examinations, procedures, patient data collection, and other direct-care processes. The PCT works under the coordination and delegation of licensed nursing personnel and provides care appropriate to the ages of patients served, from infants through geriatric patients. The role also includes clerical and operational support, such as scheduling procedures, coordinating admissions, discharges, and transfers, answering and directing phone calls, taking messages, and delivering specimens, documents, and other items. The PCT helps maintain adequate supplies and functioning equipment and serves as an ambassador for ProMedica when interacting with patients, visitors, families, and coworkers.

Requirements

High school graduate or equivalent.
BLS certification within six months of hire.
Ability to read, write, and speak English.
Excellent communication skills and telephone etiquette.
Ability to perform basic math and use basic computer skills.
Ability to adapt to a changing environment and openness to new ideas.
Ability to function quickly in stressful situations.
Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program within the last two years.

Nice To Haves

Experience as a unit clerk in an acute care environment.

Responsibilities

Provide age-appropriate patient care coordinated and delegated by licensed nursing personnel.
Collect patient data as directed.
Recognize and report changes or deviations from routine to licensed nursing personnel, including abnormal vital signs, symptoms, changes in condition, patient events, and responses to treatment.
Provide guest relations and appropriately handle phone inquiries.
Support families and significant others, assisting nursing staff in meeting their needs.
Collaborate with members of the health care team and physician offices to promote continuity of patient care.
Organize, prioritize, and perform clerical activities to facilitate prompt and efficient patient services.
Assist in preparing patients physically and psychologically for treatments, procedures, and studies.
Maintain inventory and par levels for special equipment and supplies.
Assist the patient care team with examinations, procedures, and other direct patient-care processes.
Schedule procedures and coordinate admission, discharge, and transfer processes.
Answer phones, take messages, and direct calls.
Pick up and deliver specimens, documents, and other items.
Perform other job-related duties as indicated.