Patient Care Associate Jobs

About The Position

Requirements

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Beginner level of proficiency with Microsoft Office products
• Ability to work the following rotating schedule: Week 1: Wednesday and Thursday from 9:30am – 6:00pm, Week 2: Monday, Tuesday and Wednesday from 9:30am – 6:00pm, Saturday from 8:00am – 12:00pm, Week 3: Sunday from 8:00am – 12:00pm, Monday, Tuesday and Wednesday from 9:30am – 6:00pm, Week 4: Tuesday and Wednesday from 6:45am – 3:15pm, Friday from 9:30am – 6:00pm
• Must be 18 years of age OR older

Nice To Haves

• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology
• Experience with electronic medical records system
• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Responsibilities

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records
• Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met
• Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs
• Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies
• Route patient concerns, refill requests, and other clinical communications to the appropriate care team
• Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR
• Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations
• Utilize EMR and other required systems and applications to support patient access and operational workflows
• Maintain an organized reception area, monitor patient flow, and support a positive patient experience

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS