Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator (Primary Care/Internal Medicine) provides front office support and is responsible to the Center Administrator. The role includes appointment scheduling, patient registration, cashiering, answering incoming calls, and other related clerical functions. The position is based at 307 W. Main St. in Kent, Ohio; training or coverage at the Tallmadge location may be required depending on business needs. The Monday–Friday schedule consists of an eight-hour shift between 7:30 a.m. and 5:00 p.m. EST, with the specific schedule determined by the manager upon hire. The role supports providers and patients by handling messages and forms, collecting copays and balances, managing records and charts, verifying insurance, documenting information in the electronic medical record, and coordinating physician schedules, patient visits, and medical procedures. Candidates must have a high school diploma or GED, at least one year of customer service experience and/or healthcare-environment experience, and be at least 18 years old. Electronic medical record experience, medical office experience, and advanced proficiency with PCs, typing, Microsoft Word, and Outlook are preferred. Excellent customer service and the ability to multitask are needed. The hourly pay range is $16.00–$29.00, based on factors including local labor markets, education, work experience, and certifications. Employment is subject to passing a drug test. The employer describes its mission as helping people live healthier lives and improving the health system, and states a commitment to mitigating environmental impact and delivering equitable care that addresses health disparities.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience and/or experience working in a healthcare environment.
- Must be 18 years of age or older.
- Excellent customer service skills and ability to multitask.
- Pass a drug test before beginning employment.
Nice To Haves
- Experience using electronic medical records.
- Medical office experience.
- Advanced proficiency using a PC, typing, and software applications such as Microsoft Word and Outlook.
Responsibilities
- Provide front office support, including appointment scheduling, patient registration, cashiering, answering incoming calls, and related clerical functions.
- Take messages for providers and handle FMLA, disability, and BMV forms.
- Collect copays and patient balances due at check-in.
- Request records and retrieve records from offices and hospitals.
- Prepare charts and scan documents.
- Verify patient insurance coverage and eligibility using computer-based patient registration and scheduling systems.
- Document appropriate information in patient charts using an electronic medical records system.
- Complete and maintain physician schedules and coordinate patient visits and medical procedures.
- Ensure patient insurance information is maintained through the EMR system.
Benefits
- Paid time off accrued beginning with the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Development opportunities for other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
