Patient Access Specialist Jobs

About The Position

Requirements

• Full-time position
• Monday - Friday schedule
• Proficiency in electronic scheduling software
• Proficiency in electronic health record
• Proficiency in scanning

Responsibilities

• Provide direct and indirect customer support to the clinical team.
• Responsible for pre-registration, financial determination, and appointment scheduling.
• Coordinate all front office and registration functions as part of one or more clinical teams.
• Serve as liaison between clinical teams and other staff, other agencies, and patients.
• Collaborate with clinic staff and other SCC Departments to ensure appropriate workflow within the clinic.
• Function as a liaison between the Patient Access Specialist, Patient Access Supervisor, and all staff.
• Serve as a resource to on-site Patient Access Staff.
• Provide exceptional service excellence to patients and guests, demonstrating a positive attitude, patient-focused and professional manner at all times.
• Demonstrate the importance of patient access at all times by adhering to the scheduling protocol.
• Consistently promote patient access by answering and managing calls from a telephone system, including transferring calls to appropriate staff members or departments.
• Promptly retrieve and reply to voicemail messages.
• Utilize electronic scheduling software to enter and track patient interactions as appropriate, including updating accurate patient demographics and insurance information at all times.
• Maintain proficiency in the use of the electronic scheduling software, electronic health record and scanning.
• Verify insurance eligibility for each patient visit.

Benefits

• Competitive rate of pay
• Great work/life balance with generous time off plans
• Tuition reimbursement availability
• Full benefits package including medical, dental, vision
• 401k
• Paid time off
• Professional development programs
• 340B prescription access with substantial employer contribution