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Patient Access Service Representative
Froedtert • Wauwatosa, WI44d • Onsite
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PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - PLANK RD
Froedtert•Wauwatosa, WI
•Onsite
About The Position
The Patient Access Service Representative (PASR) provides front-of-house, patient-facing support and works to deliver an exceptional patient experience. The representative proactively greets patients and visitors, creating a helpful, positive, welcoming, and friendly environment. The role provides outstanding customer service both in person and by phone.
Requirements
- At least one year of experience as a receptionist or assistant, or in a customer service field.
- Effective oral and written communication skills.
- Ability to multitask.
- Strong proactive organizational skills.
- Excellent customer service skills.
- Proficiency in Microsoft Outlook, Excel, and Word.
Nice To Haves
- Previous experience in a healthcare setting.
- High school diploma or equivalent.
- Knowledge of medical terminology and EpicCare.
Responsibilities
- Proactively greet patients and visitors and create a helpful, positive, welcoming, and friendly patient experience.
- Provide outstanding customer service in person and over the phone.
Benefits
- Paid time off.
- Career Pathways and Career Tuition Assistance.
- Continuing education unit (CEU) opportunities.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- 403(b) retirement plan.
- Medical, dental, vision, life, short-term disability, and long-term disability insurance.
- Free workplace clinics.
- Employee Assistance Programs.
- Adoption assistance.
- Healthy Contributions.
- Care@Work.
- Moving assistance.
- Discounts on gym memberships, travel, and other work-life benefits.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
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