Patient Access Representative Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• 2+ years of customer service-related experience required.
• Proficient with the use of an Electronic Medical Record and/or background utilizing computer software programs in the workplace.
• Welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Nice To Haves

• 2+ years prior healthcare experience preferred.
• 2+ years experience working in a fast-paced environment preferred.
• Understanding the revenue cycle is preferred.

Responsibilities

• Provide exceptional customer service by placing the patients' needs above all else.
• Utilize multiple computer software programs simultaneously.
• Preregister patient charts prior to service.
• Verify insurance eligibility.
• Collect copayments and patient balance payments in a professional manner.
• Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately.
• Check in patients in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates OrthoNebraska from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies, and procedures, and regulatory requirements such as OSHA and The Joint Commission.
• Perform other duties as assigned.