Office Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 3 years of experience leading teams in a retail, service, franchise, or operations environment, with accountability for performance outcomes; experience may involve one or multiple locations.
• Strong client-centric mindset and experience delivering a consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations for one or more locations, including labor management as applicable.
• Experience leading teams through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across assigned locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to climb ladders and lift, carry, and move boxes, supplies, equipment, and other materials weighing up to 20 pounds, with or without reasonable accommodation.
• Ability to work a schedule aligned with office operational hours and business needs, which may include evenings, weekends, and Saturdays.

Nice To Haves

• Bachelor’s degree in a related field or equivalent leadership experience.
• Experience with seasonal workforce planning, hiring, and readiness execution.
• Experience partnering cross-functionally with operations, facilities, talent acquisition, and analytics.
• Experience with office readiness, facilities coordination, or operational infrastructure for one or more locations.

Responsibilities

• Ensure consistent delivery of the consultative client experience across assigned offices.
• Evaluate execution quality and client impact across locations, reinforce strengths, address gaps, and improve the client experience.
• Drive adoption of new client experience processes, tools, and behaviors, and demonstrate client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting expectations, reinforcing accountability, and coaching for consistent performance.
• Coach employees based on observed behaviors, client interactions, performance outcomes, and real-time feedback.
• Identify performance patterns, address gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes for assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Oversee daily operations, including staffing, scheduling, labor management, compliance, standard operating procedures, and service delivery.
• Manage office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.
• Travel between assigned offices and other business locations as needed.