Student Success Marketing and Customer Support Specialist - BC
Baylor University • Waco, TX74d • Hybrid
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Student Worker - Student Success Marketing and Customer Support Specialist - BC
Baylor University•Waco, TX
•Hybrid
About The Position
The purpose of this position is to support the work of Baylor's Application Administrator for the EAB Navigate platform.
Requirements
- Must be enrolled in a graduate program at Baylor.
- Must adhere to strict confidentiality and ethical guidelines.
- Must be able to work independently and follow structured deadlines.
- Must be detail-oriented.
- Must provide friendly customer service.
- Must have excellent communication and marketing skills.
Nice To Haves
- Experience in marketing, data analysis, and customer service is a plus.
Responsibilities
- Serves as first point of contact for inquiries.
- Reviews and responds to ticketing requests.
- Summarizes data needs.
- Provides administrative configuration support for specific areas of the platform.
- Coordinates Navigate events, including onsite visits from EAB team as well as scheduling ongoing Navigate training series, working group meetings, etc.
- Leads Navigate communication efforts, including publishing a monthly Navigate newsletter.
- Develop marketing campaign for Navigate Student app.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Job Search Resources
Career Resources
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