Manager Jobs

About The Position

Requirements

• Bachelor's degree in social work (BSW) or registered nurse Michigan license requirements
• Limited Licensed Bachelor’s Social Worker or Licensed Bachelor’s Social Worker (Social Workers must obtain full licensure (i.e., LBSW) within 6 months of being eligible for such licensure)
• Licensed Registered Nurse
• Experience working with individuals with mental illness required.
• Must be knowledgeable and committed to maintaining confidentiality.
• Knowledge of the Michigan Department of Health and Human Services, Medicaid Provider Manual, and Michigan Mental Health Code preferred
• Ability to read, analyze, and interpret technical requirements and regulatory requirements applicable to the agency.
• Ability to write individual plans of service, communications, and training.
• Ability to effectively communicate and present information to a varied audience which may include staff, contract providers, and community members.
• Ability to analyze data to identify areas of opportunity and to organize data into meaningful formats such as reports, graphs, etc.
• Ability to research best practice, guidelines, and mandated requirements.
• Ability to lead and coordinate team efforts to achieve goals of the agency.
• Ability to effectively educate and provide thorough training using a variety of means to meet the needs of the audience.
• Ability to work with general mathematical concepts including dosage calculations for medications.
• Ability to travel as required by this job.
• Demonstrate ability to effectively access, link and coordinate services using a person-centered, multidisciplinary team process.
• For care managers working with mentally ill individuals: demonstrate knowledge and understanding of mental illness and recovery.
• Demonstrate knowledge of high-risk behaviors and be able to appropriately assess all populations for potential harm to self or others.
• Demonstrate the ability to accurately assess crisis situations, determine appropriate interventions and provide clinical justification through comprehensive documentation.
• Demonstrate the ability to effectively prioritize multiple tasks, demonstrate effective organizational and time management skills, meet required time frames, and document activities in accordance with policies and procedures.
• Demonstrate effective oral and written communication skills, be able to present information to a variety of professionals and the general public.
• Demonstrate proficiency in computer software necessary to perform job functions.
• Demonstrates knowledge and skills necessary to provide services to children and families served by Northpointe.
• For care managers working with co-occurring individuals demonstrates the ability to identify, assess, and link and coordinate substance abuse treatment needs.
• Demonstrates full understanding of substance abuse diagnoses and treatment modalities.
• Demonstrate ability to adhere to all Northpointe policies and procedures regarding confidentiality and individuals’ rights.
• Strong team skills and the ability to work effectively as part of different group projects.
• Requires a high degree of sound judgement and initiative.
• Demonstrated ability to function in a complex environment filled with competing demands.
• Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
• Overall commitment to the quality-of-service recipient care as well as customer service.

Nice To Haves

• Knowledge of the Michigan Department of Health and Human Services, Medicaid Provider Manual, and Michigan Mental Health Code

Responsibilities

• Provides intensive crisis stabilization services daily to those individuals in the program.
• Coordinates voluntary and involuntary hospitalizations; works with Probate Court.
• Assists the individual in achieving maximum independence with medications and adherence to prescribed medications.
• Utilizes person-centered planning practices in delivery of services to individuals.
• Develops an individual plan of service with provision for linkages to other services based on the needs of the individual including residential, day program, rehabilitative services, DHHS, Social Security, etc.
• Facilitates all treatment team meetings and assumes the final responsibility for organization and implementation of the individual plan of service.
• Provides an ongoing process of treatment monitoring of services being delivered to an individual, assessing whether they are adequate for the needs of the individual and plan of service.
• Links individual and individual's family to other community resources.
• Consults with treatment team concerning the plan of service for individuals that may have regular crisis needs.
• Conducts case transfers and case terminations in accordance with Northpointe policy and procedure.
• Complies with the policies/procedures of the agency, licensing requirements, and the Medicaid Provider Manual.
• Provides educational services to individuals, family members, guardians, and staff about intellectual/developmental disabilities, mental illness, specific treatment issues and recovery.
• Provides advocacy for the individual to ensure needs are addressed and rights are protected.
• Develops an individual safety plan of service with provision for linkages to other services based on the needs of the individual.
• Completes and maintains accurate, timely required documentation per Northpointe’s documentation policies/procedures as verified through electronic monitoring; chart audits and applicable ELMER reports (unsigned documents, progress note timeliness, late IPOS, etc.).
• Completes documentation tasks electronically whenever possible (ex: capturing electronic signatures, etc.).