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Clinical Concierge MA LVN

Texas Health Resources•Allen, TX
•Onsite

About The Position

The Clinical Concierge MA/LVN works in Texas Health Physicians Group’s Executive Direct Collin clinic, providing support for a combination of primary care, executive health physicals, and concierge medicine patients. The clinic is located in Allen, Texas, and is scheduled to move to Frisco in Q1 2027. This full-time, daytime position is scheduled for 40 hours per week, Monday through Friday, 7:45 a.m. to 5:15 p.m. The role welcomes consumers and their guests, supports registration and point-of-service collection, gathers and documents clinical information, performs screenings, and coordinates referrals. The Clinical Concierge MA/LVN also helps maintain clinic supplies, medications, instruments, equipment, and clean, orderly exam rooms while supporting patient safety and privacy.

Requirements

  • High school diploma or equivalent.
  • A Certified or Registered Medical Assistant credential in lieu of completing a Medical Assistant education program, or successful completion of a Vocational Nurse program.
  • Two years of clinical experience in a healthcare facility, including previous experience as a Certified Medical Assistant or LVN using an electronic health record.
  • Phlebotomy experience.
  • Successful completion of the THPG Clinical Training educational program and demonstrated competency in required skills within 90 days of job entry.
  • Certified Medical Assistant (CMA) certification or a Texas Licensed Vocational Nurse (LVN) license.
  • Basic Cardiac Life Support (BCLS), maintained every two years.

Responsibilities

  • Welcome consumers and their secondary guests professionally and empathetically; introduce yourself, ask about the purpose of the visit, and build trust and rapport in accordance with service standards.
  • Collect identification and payer-related documentation, register consumers, and perform point-of-service collection.
  • Measure and collect temperature, pulse, oxygen saturation, respirations, blood pressure, drug allergies, height, and weight; conduct hearing and vision screenings; communicate data and results to consumers; and accurately document them in the medical record.
  • Collect and document the consumer’s reason for visit and chief complaint, allergies, health history, and current medications for provider review.
  • Complete appropriate standard operating procedures to optimize consumer comfort and care; escalate non-routine issues, questions, or concerns to the practice manager or healthcare providers.
  • Protect patient safety and privacy rights.
  • Organize, schedule, complete, and communicate primary care, specialist, and ancillary referrals to consumers.
  • Maintain care supplies and medications and conduct clinic quality checks.
  • Prepare, clean, and sterilize instruments; maintain equipment; and dispose of contaminated items according to protocol.
  • Keep patient exam rooms stocked, clean, and orderly.

Benefits

  • 401(k)
  • Paid time off (PTO)
  • Medical benefits
  • Dental benefits
  • Paid parental leave
  • Flexible spending
  • Tuition reimbursement
  • Student loan forgiveness
  • Opportunities for growth
  • Supportive team environment

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