Lab Assistant Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Previous position requiring critical thinking.

Nice To Haves

• Minimum of one year in a laboratory or healthcare-related clerical setting.
• Customer service skills.
• Excellent written and verbal communication skills.
• Familiarity with telephone, computer, and office equipment.
• Familiarity with medical and/or laboratory terminology.
• Proficiency with Microsoft Office, including Outlook.

Responsibilities

• Act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel, providing information and resolving service issues courteously and promptly.
• Fill online orders for laboratory supplies for outreach collection sites.
• Retrieve and process specimens from the Outpatient Care Center and pneumatic tube system.
• Check in courier specimens and sign courier manifests.
• Maintain proficiency in Cerner information systems and Epic Cadence and Chart Review navigation, and maintain documentation as appropriate.
• Assist laboratory personnel with specimen add-ons, locating specimens, and specimen storage.
• Assist with Health Fair registration, ordering, and processing.
• Load patient samples onto the automated line and/or transport them to the appropriate testing benches.
• Perform laboratory-related clerical work, including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and scanning reports into the medical record.
• Register and process Extended Care Facility orders for non-Epic providers.
• Follow instructions, make reasonable judgments, and use available resources to answer questions and solve problems while recognizing limitations.
• Escalate issues and complaints promptly and appropriately to management.
• Adhere to confidentiality and HIPAA regulations.