Lab Support Assistant

Reid Health•Connersville, IN

About The Position

The Lab Support Assistant acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel, providing information and resolving service issues in a timely and courteous manner. The role also performs clerical and specimen-processing duties that support laboratory operations, including telephone service, specimen retrieval, logging, labeling and processing, registration and order entry, report distribution, and scanning reports into the medical record. The position is based in Connersville and is scheduled Monday through Friday, 8:00 AM to 4:30 PM. The assistant supports outreach collection sites and laboratory staff, handles incoming specimens and courier documentation, assists with patient-sample handling and Health Fair activities, and uses Cerner and Epic functions as needed. The position requires appropriate judgment, prompt escalation of issues, and adherence to confidentiality and HIPAA requirements. Duties may be expanded to include other responsibilities deemed necessary by management.

Requirements

High school graduate or equivalent.
Previous position requiring critical thinking.

Nice To Haves

Minimum of one year in a laboratory or healthcare-related clerical setting.
Customer service skills.
Excellent written and verbal communication skills.
Familiarity with telephone, computer, and office equipment.
Familiarity with medical and/or laboratory terminology.
Proficiency with Microsoft Office, including Outlook.

Responsibilities

Act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel, providing information and resolving service issues courteously and promptly.
Fill online orders for laboratory supplies for outreach collection sites.
Retrieve and process specimens from the Outpatient Care Center and pneumatic tube system.
Check in courier specimens and sign courier manifests.
Maintain proficiency in Cerner information systems and Epic Cadence and Chart Review navigation, and maintain documentation as appropriate.
Assist laboratory personnel with specimen add-ons, locating specimens, and specimen storage.
Assist with Health Fair registration, ordering, and processing.
Load patient samples onto the automated line and/or transport them to the appropriate testing benches.
Perform laboratory-related clerical work, including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and scanning reports into the medical record.
Register and process Extended Care Facility orders for non-Epic providers.
Follow instructions, make reasonable judgments, and use available resources to answer questions and solve problems while recognizing limitations.
Escalate issues and complaints promptly and appropriately to management.
Adhere to confidentiality and HIPAA regulations.