Jobs in Union County

About The Position

Requirements

• Advanced degree with a minimum of 3 years of experience in business-to-business sales, customer service, supply chain, or operations support; OR a Bachelor’s degree and a minimum of 5 years of relevant experience; OR an Associate’s degree and a minimum of 7 years of relevant experience; OR a High School Diploma/GED and a minimum of 9 years of relevant experience.

Nice To Haves

• Prior experience in aviation customer service, logistics, distribution, or supply chain operations preferred.
• Experience working with SAP and Power BI, Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.
• Demonstrated experience using data analytics to improve operational or customer performance metrics.
• Continuous improvement or Lean/CORE experience preferred.

Responsibilities

• Lead and support global Aircraft on Ground (AOG) and Entry Into Service (EIS) operational performance initiatives.
• Serve as a primary liaison between frontline teams and cross-functional stakeholders to ensure alignment, communication, and operational effectiveness.
• Coordinate training initiatives, process improvements, and escalation management to support overall customer experience and operational health.
• Analyze operational and customer performance data, prepare reports and presentations, and provide actionable insights to leadership.
• Develop and maintain standard work documentation and performance tracking for initiatives within scope of responsibility.
• Drive engagement and alignment with Pratt & Whitney Canada (P&WC) metrics, reporting requirements, and data governance initiatives.
• Support senior leadership through presentations, reporting, and strategic project execution.
• Act as an escalation point for customer and operational issues, ensuring timely and professional resolution.
• Champion continuous improvement initiatives focused on automation, process optimization, and enhanced customer experience outcomes.
• Mentor and provide guidance to team members while fostering a collaborative, customer-focused culture.
• Perform additional duties and special projects as assigned.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays