Member Relations Manager

Baltimore Country Club•Lutherville-Timonium, MD

1d•Onsite

About The Position

Baltimore Country Club was founded in 1898 and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3,300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.

Requirements

Strong interpersonal skills
Strong problem-solving skills
Strong conflict management skills
Strong time management skills
Excellent verbal communication skills
Excellent written communication skills
Excellent listening skills
Excellent grammar
Highly organized
Ability to multi-task
Proficient in Microsoft Office Suite
Excellent customer service skills
Love for hospitality
Good communication skills
Ability to memorize information easily
Quick on your feet
Ability to work in a fast-paced environment

Nice To Haves

Reservations system proficiency is preferred
Experience working in a Country Club, Hotel, or Restaurant is strongly preferred

Responsibilities

Lead Member Relations staff in providing exceptional service to members and guests.
Manage the reservations process for all dining and events, including special club events.
Ensure reservations are properly addressed for events that may fall on holidays and weekends.
Motivate the team by ensuring they are properly trained and perform their responsibilities to meet BCC's Simple Truth of "Great People Make Favorite Places".