Member Relations Manager

Baltimore Country Club•Lutherville, MD

3d•Onsite

About The Position

Baltimore Country Club in Lutherville-Timonium, MD is looking to hire a full-time Member Relations Manager (Reservations Manager) to lead our Member Relations staff in providing exceptional service to our members and guests. This position offers a competitive salary based on skills and experience. We also offer free staff meals, a staff discount program, free golf on Mondays, gym membership reimbursement, plus so much more! This position is eligible for the full benefits package including medical, dental, vision, STD/LTD, and a 401k plan with a generous matching contribution. Are you a customer service rock star who is ready to continue your career in hospitality? If so, apply today! ABOUT BALTIMORE COUNTRY CLUB Baltimore Country Club was founded in 1898 and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3,300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy. A DAY IN THE LIFE AS THE MEMBER RELATIONS MANAGER As the Member Relations Manager at Baltimore Country Club, you are part of a team with exceptional standards. You are passionate about hospitality and exceeding our members' expectations. Each day, you motivate your team by ensuring they are properly trained and perform their responsibilities in a manner that meets BCC's Simple Truth of "Great People Make Favorite Places". You and your team are responsible for managing the reservations process for all dining and events including special club events that may fall on holidays and weekends from beginning to end and will be required to be onsite as needed to ensure reservations are properly addressed for those events. You love the camaraderie that comes with working as part of a cohesive team in a large country club. You enjoy working in a fast-paced environment where you are never bored, always challenged, and time goes by quickly.

Requirements

Strong interpersonal skills
Strong problem-solving skills
Strong conflict management skills
Strong time management skills
Excellent verbal communication skills
Excellent written communication skills
Excellent listening skills
Excellent grammar
Highly organized
Ability to multi-task
Proficient in Microsoft Office Suite
Customer service skills
Ability to memorize information easily
Ability to work in a fast-paced environment

Nice To Haves

Reservations system proficiency
Experience working in a Country Club, Hotel, or Restaurant

Responsibilities

Lead Member Relations staff in providing exceptional service to members and guests.
Manage the reservations process for all dining and events, including special club events.
Ensure team members are properly trained and perform responsibilities to meet club standards.
Be onsite as needed to ensure reservations are properly addressed for events, which may fall on holidays and weekends.