Facility Outreach Manager

Modivcare • Miami Lakes, FL

1d • Hybrid

About The Position

Modivcare is seeking an experienced Facility Outreach Manager to join their team. This role involves advocating within the non-emergency medical transportation (NEMT) system by supporting patients, case managers, and healthcare facilities through outreach, education, relationship management, and coordination. The ideal candidate will be relationship-driven, strategic, highly organized, and passionate about improving transportation access and healthcare outcomes. The position requires significant business travel, up to 80%.

Requirements

• Bachelor’s Degree required.
• Five (5) plus years of experience in member services, transportation services, utilization review management within a health plan, or social work experience.
• In-depth knowledge of healthcare facilities, medical groups, clinical case management, and discharge processes.
• Familiarity with facility-based social service programs and discharge planning.
• Strong verbal, written, and interpersonal communication skills.
• Ability to effectively communicate with clients and providers and deliver public presentations.
• High level of technical proficiency with Microsoft Office Suite; advanced Excel skills preferred.
• Excellent organizational, analytical, and problem-solving skills with the ability to develop and execute action plans.
• Proactive approach to relationship building and stakeholder engagement.
• Solutions-oriented mindset with strong creative and innovative thinking abilities.
• Ability to work independently and collaboratively within a team environment.
• Strategic thinker with the ability to anticipate operational and organizational needs.
• Ability to manage multiple priorities and projects simultaneously.
• Knowledge of clinical utilization review, quality assurance, Medicaid guidelines, and covered services.
• Working knowledge of Medicaid and Medicare programs.
• Excellent leadership and collaboration skills.

Nice To Haves

• Medical transportation management experience preferred.
• Experience with facility-based social service programs, including discharge planning, preferred.
• Clinical, case management, and discharge planning experience preferred.
• Equivalent combination of education and/or experience.

Responsibilities

• Advocates within the non-emergency medical transportation system for patients and case managers.
• Serves as an advocate for organizational goals and initiatives within the community.
• Provides in-service training to healthcare facilities on how to effectively use NEMT services and promote positive relationships.
• Ensures facility outreach and training activities are conducted throughout the assigned territory.
• Coordinates community-based outreach, event planning, and educational initiatives.
• Develops and implements outreach strategies to strengthen partnerships and stakeholder engagement.
• Builds and maintains ongoing relationships with facilities through face-to-face meetings, phone calls, and group presentations.
• Analyzes subscription service requests (standing orders), providing outreach and education to improve quality and resolve issues.
• Reviews patient attendance information and transportation trends from healthcare facilities.
• Analyzes operational data and develops cost management strategies.
• Oversees facility coordination and quality assurance activities in partnership with operational leadership.
• Identifies and contracts with Sole Source Transportation Providers, including rate negotiation and end-to-end contract management.
• Leads facility networking, tracking, and reporting outreach efforts.
• Collects and analyzes feedback from community partners and stakeholders to identify opportunities for improvement.
• Provides TripCare portal training and development support to facilities and stakeholders.
• Provides guidance and support to junior team members.
• Participates in special projects and additional duties as assigned.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level