Intake Specialist Jobs

About The Position

Requirements

• High school diploma or GED equivalent is required.
• 1-3 years of Medical Billing experience
• Must be minimum of 18 years of age
• Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
• Comply with UDS drug screening at any and all times
• Completion and receipt of satisfactory background check and MA CORI (Criminal Offender Record Information), verification may be required annually.

Nice To Haves

• Post-secondary certification in medical billing or coding (CPB from AAPC or other) highly preferred.
• Prior experience in EMS, Ambulance, transportation Medical billing preferred
• Knowledge of HIPPA and Healthcare standards
• Deep understanding of Medicaid and Medicare Ambulance Guidelines, as well as private insurance reimbursement protocols.
• Proficiency with medical billing software, electronic health records (HER) systems
• Working knowledge of Web based applications and Microsoft Office, including Excel and Word required
• Communicate effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
• Analytical skills to gather and interpret data
• Ability to exercise sound judgment and discretion at all times
• Strong interpersonal skills
• Excellent organization skills: attention to detail and follow-through
• Resolve issues quickly and efficiently
• Able to multitask, take charge and ownership of tasks
• Ability to work independently and in a team setting
• Handle highly confidential information with complete discretion
• Ability to work in a Fast paced, high demand environment

Responsibilities

• Handle incoming calls from patients and medical facilities to schedule non-emergency ambulance services, ensuring accurate and efficient scheduling of trips.
• Confirm patient eligibility and benefits with private insurance carriers, Medicare, and Medicaid.
• Verify and collect necessary insurance information from patients and facilities, including but not limited to insurance cards, policy numbers, and patient demographics.
• Communicate with insurance providers to secure prior authorizations for ambulance services, following up as needed to ensure timely approval.
• Enter complete and accurate patient and trip information into the company's billing system and maintain detailed records of all transactions and communications.
• Address customer service inquiries, explain the ambulance billing and collections process, and establish payment plans.
• Ensure all activities and documentation adhere to company policies, healthcare regulations, and insurance requirements. Strictly adhering to HIPAA regulations, maintaining the confidentiality of sensitive medical and financial data.
• Collaborate closely with Dispatch to ensure trips are financially cleared in a timely and organized manner, allowing for the efficient dispatch of ambulance units.
• Provide exceptional customer service by addressing facility/patient inquiries, resolving issues, and maintaining a professional and empathetic demeanor during all interactions.
• Consistently meets and maintains productivity goals and defined benchmarks on a weekly basis.
• Additional projects and responsibilities as assigned and requested.
• Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.