Hotel Manager Jobs

About The Position

Requirements

• At least 6 years progressive experience in a hotel or a related field
• Bachelor's Degree preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Luxury and lifestyle hotel experience required.
• Previous experience working in New York City experience a plus.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Strong financial acumen with experience managing budgets, forecasting, and labor productivy
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Nice To Haves

• Previous experience working in New York City experience a plus.

Responsibilities

• Provide leadership and direction for Hotel Operations, including Front Office, Housekeeping, Guest Services, Engineering, and other operational departments.
• Ensure consistent delivery of luxury service standards and personalized guest experiences.
• Maintain compliance with all company policies, local, state, and federal regulations, and New York City hospitality requirements.
• Conduct regular operational reviews and property walk-throughs to ensure excellence in presentation, cleanliness, and service delivery.
• Actively engage with guests to build relationships, resolve concerns, and create memorable moments.
• Monitor guest satisfaction metrics, online reputation scores, and review platforms, implementing action plans to continuously improve performance.
• Ensure timely and effective resolution of guest complaints and service recovery opportunities.
• Monitor departmental expenses, productivity, and labor costs while maintaining service excellence.
• Identify opportunities to improve operational efficiency and profitability.
• Participate in annual budgeting, forecasting, and strategic planning processes.
• Foster a culture of accountability, inclusion, collaboration, and recognition.
• Support succession planning and leadership development initiatives.
• Ensure compliance with all labor, wage and hour, and union agreements as applicable.
• Lead colleague engagement efforts that promote a positive and inclusive workplace culture.
• Minimize operational risks through proactive planning and adherence to internal controls.
• Maintain strong relationship with Food and Beverage operators.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law