Hotel Front Desk Jobs

About The Position

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Some computer skills needed.
• Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Regularly required to talk or hear.
• Regularly required to stand.
• Regularly required to use hands to finger, handle, or feel.
• Regularly required to reach with hands and arms.
• Frequently required to walk.
• Frequently required to climb or balance.
• Frequently required to stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Occasionally required to taste or smell.
• Specific vision abilities required include Close vision, Distance vision, and ability to distinguish colors.
• Must regularly lift and /or move up to 10 pounds.
• Must occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• May assist in replenishing continental breakfast as needed and keeps area clean.
• Makes sure front desk, lobby and common areas are clean and organized.
• Performs laundry functions as directed.
• All other duties as assigned.