Front Desk / Guest Service Agent - Best Western Downtown Phoenix

Sunridge Hotel Group•Phoenix, AZ

16d•Onsite

About The Position

This is a relief position for the Front Desk Guest Service Agent, with scheduling dependent on seasonal hotel needs. The role involves accommodating hotel guests by performing various duties to ensure a positive guest experience.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Some computer skills needed.
Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Regularly required to talk or hear.
Regularly required to stand.
Regularly required to use hands to finger, handle, or feel.
Regularly required to reach with hands and arms.
Frequently required to walk.
Frequently required to climb or balance.
Frequently required to stoop, kneel, crouch, or crawl.
Occasionally required to sit.
Occasionally required to taste or smell.
Specific vision abilities required include Close vision, Distance vision, and ability to distinguish colors.
Must regularly lift and /or move up to 10 pounds.
Must occasionally lift and/or move up to 50 pounds.

Nice To Haves

Problem Solving - Identifies and resolves problems in a timely manner.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures including but not limited to, dress code policies.
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Responsibilities

Greets, registers, and assigns rooms to guests.
Handles confidential information, including guest records, with a high degree of integrity.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
Assists with sales and marketing efforts as directed by the General Manager.
Offers and properly handles requests for wake-up calls.
Records pertinent guest information in the pass on log.
May assist in replenishing continental breakfast as needed and keeps area clean.
Makes sure front desk, lobby and common areas are clean and organized.
Performs laundry functions as directed.
All other duties as assigned.