Front Desk Clerk

DelMonte Hotel Group•Beachwood, OH

6d•Onsite

About The Position

We are looking for someone who is friendly, dependable, professional, and genuinely enjoys helping people. The ideal candidate understands that great hospitality is about the little things—remembering a guest’s name, following up on a request, offering a helping hand, and making someone’s day a little easier. At the Residence Inn Cleveland Beachwood, we value teamwork, communication, cleanliness, attention to detail, and exceptional guest service. If you enjoy working with people, thrive in a team environment, and take pride in creating positive guest experiences, we would love to have you join our team! Come be part of the Residence Inn Cleveland Beachwood team and help us make every guest feel at home.

Requirements

1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work a flexible schedule
Maintain a valid Driver’s License from the state which you reside with no major violations.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability, Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
Provide guests with directions and information regarding the local area.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.